Admissions Process for Residential and Community Services

DeafBlind Ontario Services helps individuals who are deafblind increase their independence and improve their quality of life through specialized services. With residential locations and community services programs across the province, our services extend into a wide range of communities in Ontario.

Our highly regarded service model ensures our clients’ goals are met through a person-centered approach delivered by specially trained Intervenors. Through partnerships with complementary community agencies and internal expertise, DeafBlind Ontario Services takes a holistic approach to providing Intervenor services that are customized to each client’s unique needs, desires and goals to increase their independence and enrich their life. Our programs and services are designed to support the unique needs of individuals who are deafblind, as well as encourage the development of life and vocational skills along with recreational opportunities. 

DeafBlind Ontario Services is considered a leader in the field and is proud to offer the highest quality Intervenor Services. No two individuals who are deafblind are alike, and we pride ourselves on individually tailored programs for each person we support.


The application process for Residential/Community Services includes the following:

  1. Completion of the application package.
  2. Confirmation of Eligibility for Intervenor services (We submit your Vision and Hearing assessment reports for confirmation of eligibility and place you in the DeafBlind Ontario Services waitlist). 
  3. On confirmation of eligibility by Provincial Central Point of Access, you or your representative of choice will be notified in writing.
  4. You will be required to complete an assessment using the standardized interRAI and Deafblind supplement by qualified Ministry of Community and Social Services Provincial Intervenor Assessors.
  5. DeafBlind Ontario Services will submit an individualized profile and budget to apply to the Ministry Community and Social Services to secure Intervenor Services funding. Once this submission is sent to MCSS, it may take several months to hear back whether or not the submission was successful.
  6. Upon receipt of funding approval from MCSS, a Service Agreement will be executed between you/ your representative and transition planning will start.


As per the MCSS Intervenor Services Operational Guidelines effective April 1, 2016, DeafBlind Ontario Services will facilitate new applicants’ funding requests seeking intervenor services. DeafBlind Ontario Services is responsible for the following steps in the application process:

  1. Confirm eligibility through Central Point of Access
  2. Facilitate an assessment of client's needs for Intervenor services by MCSS Provincial Intervenor Assessors
  3. Confirmation of available resources
  4. Service planning within available resources
  5. Service provision

Confirmation of eligibility is the first step in the process of MCSS funded Intervenor services and services provided by DeafBlind Ontario Services.


To be eligible for MCSS-funded Intervenor Services, an applicant must demonstrate to:

  • Have a diagnosis of hearing and visual impairment that is non-corrective
  • Be a resident of Ontario; and,
  • Be at least 18 years of age.



Further inquiries and referrals can be made to the Chief Operating Officer by email at k.keyes@deafblindontario.com or by phone at 1-855-340-3267. All referrals will be received and reviewed by the Chief Operating Officer as soon as possible and on a quarterly basis report them to the Client Services Committee.